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Privacy Policy

A legal disclaimer

TutorLoop Privacy Policy

Effective Date: June 1, 2025

TutorLoop (“TutorLoop,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you use our mobile application, website, platform, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

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1. Who We Serve

TutorLoop provides educational tools for students in grades K–12, as well as their parents/guardians and educators. Our Services are used globally and are designed to comply with applicable data privacy regulations including:
    •    COPPA (Children’s Online Privacy Protection Act – U.S.)
    •    FERPA (Family Educational Rights and Privacy Act – U.S., if applicable)
    •    GDPR (General Data Protection Regulation – EU)
    •    PIPEDA (Canada)
    •    Other local and international privacy regulations as required

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2. Information We Collect

We collect both personal information and non-personal usage data to provide, improve, and secure our Services.

a. Information You Provide
    •    Student name, grade level, and learning preferences
    •    Parent/guardian name and contact information (email, phone)
    •    Tutor profiles and session notes
    •    Login credentials and account setup details
    •    Payment information (if subscribing to paid features)

b. Information We Collect Automatically
    •    Device type, operating system, IP address, and general location (e.g., city/state)
    •    App usage logs and interaction patterns
    •    Time spent in sessions, quiz performance, and flashcard history
    •    Diagnostic and crash data (for support and stability improvements)

c. Information from Third Parties
    •    Authentication services (e.g., Google or Apple Sign-In)
    •    Educational platforms (if integrated by school or parent)
    •    Payment processors

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3. Use of Information

We use the information we collect for the following purposes:
    •    To provide personalized learning content and tutoring support
    •    To communicate with users (e.g., alerts, updates, support)
    •    To monitor and analyze app performance and improve user experience
    •    To ensure compliance with legal obligations and consent requirements
    •    To offer customer support and troubleshoot technical issues
    •    To process payments and manage subscriptions (if applicable)

We do not sell, rent, or trade your personal data to third parties.

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4. Children’s Privacy & COPPA Compliance

We take special precautions when collecting personal data from children under the age of 13 (or the minimum age required in your country):
    •    Parental consent is required for account creation and data processing.
    •    Parents/guardians may review, update, or delete their child’s data at any time.
    •    No child’s personal information is made publicly visible or shared without consent.

If we discover we have collected personal data from a child without proper consent, we will delete it immediately and notify the parent or legal guardian.

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5. Disclosure of Information

We only share personal data under the following circumstances:
    •    With consent from the user or parent/guardian
    •    With service providers who help us deliver features (e.g., cloud storage, analytics, payment processors) and are contractually obligated to protect your data
    •    To comply with laws or legal requests (e.g., subpoenas, court orders)
    •    To protect safety, rights, or property of TutorLoop, its users, or the public
    •    In the event of a business transaction (e.g., merger or acquisition), your information may be transferred, subject to privacy protections

We do not allow advertising networks or third-party behavioral tracking in the app.

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6. International Data Transfers

TutorLoop is available globally. By using the app, you consent to the transfer and storage of your information to the United States or other jurisdictions where we or our third-party partners operate. We ensure adequate data protection standards are in place for international transfers, including Standard Contractual Clauses (SCCs) when applicable under GDPR.

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7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including:
    •    For as long as your account is active
    •    To comply with legal and regulatory obligations
    •    To resolve disputes or enforce our agreements

Once your data is no longer needed, we delete or anonymize it securely.

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8. User Rights

Depending on your location, you may have the following rights:

Under GDPR (EU/EEA Residents):
    •    Access to your data
    •    Rectification of inaccurate data
    •    Erasure (“right to be forgotten”)
    •    Restriction or objection to processing
    •    Data portability

Under COPPA (U.S. Children Under 13):
    •    Parental rights to review or delete their child’s information
    •    Refusal to allow further data collection

To exercise any of these rights, please email us at support@tutorloop.com.

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9. Security Measures

We take data protection seriously. TutorLoop implements the following safeguards:
    •    End-to-end encryption for sensitive data transmission
    •    Secure cloud infrastructure with restricted access controls
    •    Regular security audits, vulnerability testing, and compliance checks
    •    Two-factor authentication for administrative access

While we use commercially reasonable efforts to protect your information, no system is 100% secure. You use the Services at your own risk.

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10. Third-Party Tools and Services

TutorLoop may integrate with trusted third-party platforms (e.g., cloud hosting, video conferencing, email services, or analytics). These providers are:
    •    Bound by confidentiality and data protection agreements;
    •    Only permitted to use your data as necessary to provide their services;
    •    Prohibited from using it for advertising or resale.

We are not responsible for the privacy practices of external websites or apps you may link to through TutorLoop.

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11. Cookies and Tracking

TutorLoop does not use third-party advertising cookies or behavioral tracking. We may use:
    •    Session cookies for app functionality;
    •    Analytics tools (e.g., Google Analytics) to improve performance (non-personalized).

You may disable cookies through your device settings, though this may affect app functionality.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do:
    •    We will revise the “Effective Date” at the top;
    •    We may notify users via email or in-app messages of material changes;
    •    Continued use of the Services after such updates constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy regularly.

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13. Contact Us

If you have questions or concerns about your privacy, or would like to exercise your rights under this policy, please contact us at:

📧 Email: support@tutorloop.com
📞 Phone: 949-355-2193


 

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